A woman smiling at her phone while chatting with XiaoJi: “Hi, how can I help you?”
Conversational commerce · Beijing

Every chat, a happier customer.

XiaoJi Tech builds friendly, intelligent messaging that helps brands answer faster, sell smarter and keep customers smiling — around the clock.

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  • 24/7Always-on support
  • <3sAverage first reply
  • 98%Customer satisfaction
Why XiaoJi

Technology that talks like a friend

Our name says it all — 笑 (smile), 技 (technology), 聊 (chat). We combine all three so every interaction feels personal, fast and genuinely helpful.

Connect

Unify chats from apps, web and social into one inbox so no customer is ever left waiting.

Adapt

Flexible workflows and smart automation that bend to your business — not the other way round.

Deliver value

Turn every conversation into measurable results: higher conversion, loyalty and lifetime value.

Great service isn’t about answering questions — it’s about making people smile while you do it.

— The XiaoJi Tech team
The platform

One beautiful workspace for every conversation

A clean, mobile-first messaging suite your customers love to use and your team loves to manage.

  • Real-time messaging

    Text, emoji, images, files and voice — delivered instantly.

  • Smart replies & bots

    AI suggestions and automated answers for common questions.

  • Customer profiles

    Orders, notes and history beside every chat for context in one glance.

  • Promotions & reminders

    Send coupons, order updates and follow-ups at exactly the right moment.

Solutions

Built for the whole customer journey

From the first “hello” to the happy unboxing, XiaoJi keeps the conversation going.

Shopper carrying shopping bags

Turn browsers into buyers

Proactive greetings and instant product answers guide shoppers to the right choice.

  • Welcome messages & product finder
  • Live stock and price answers
How it works

Live in days, not months

  1. 1

    Consult

    We map your customer journey and service goals.

  2. 2

    Configure

    Your channels, bots and workflows set up and branded.

  3. 3

    Launch & grow

    Go live, then optimise with clear analytics.

Services

Expert teams behind the technology

01

App design & development

Custom chat apps and mini-programs designed around your brand and your customers.

02

Growth & analytics

Dashboards and insights that reveal what customers want and where revenue grows.

03

Customer care outsourcing

Trained, friendly agents supporting your customers 24/7 in Chinese and English.

Contact

Let’s start a conversation

Tell us about your business and we’ll show you what XiaoJi can do — no obligation.

Address
No.247, Han Bao 96 Road, Mentougou District, Beijing, China 616657
Fax
(86) 130 6380 3309